About the IPQ
The IPQ is a well-established questionnaire widely used in the UK.
Since 2004, over 3,000,000 patients have completed an IPQ providing valuable patient feedback to over 4,000 practices and over 16,000 health practitioners, many of these practices and health practitioners having completed the survey on more than one occasion.
Extensive pulished validation studies have established that the IPQ is a reliable and sensitive tool: accurately measuring patient satisfaction in designated areas and is sensitive to change - if the IPQ is carried out on more than one occasion any change in patient perception of service can be clearly and reliably monitored.
The report outlines the feedback that has been collected and analysed from a sample of our patients.
Improving Practice Survey 2014/15
Highlights of the Survey
We are pleased with the following results (average score taken from all participating practices):
Q11. Ability to listen - score 88%
Q12. Explanations - score 88%
Q14. Confidence in ability - score 88%
Q16. Respect shown - score 88%
Q21. Recommendation - score 88%
And at the lower end, but still well above the national average score:
Q8. Waiting time - score 65% (national average 56%) down 5% from last year
We run an open surgery every morning for which patients are asked to attend between 8.30-10.00 to be seen on a first-come, first-served basis. We appreciate there may be times when open surgery is busy and we will always offer patients the opportunity to check in, then either go home and come back or do other things in the time available. As patients come for varied acute problems to open surgery, we can only estimate waiting times.
Appointment session times are maintained to the best of our ability, however we do allow patients the time required to address their problem(s). As with morning open surgery we inform patients if there has been a delay to the clinician's session.
All surgery clinics and clinicians holding clinics can be found by going to our Timetable page, although changes may occur due to holidays/training days.
Q6. Speak to Practitioner on the phone - score 70% (national average 61%) same as last year
To speak to a doctor via the telephone we would advise you call after 11.00, unless it is an emergency. When wishing to speak to a nurse on the telephone, your details will be taken and they will always contact you at the earliest convenience.
Q5. See Practitioner of choice - score 71% (national average 58%) same as last year
Whilst we endeavour to book an appointment with the clinician of your choice, this is not always possible due to timetable arrangements, holidays, etc. For further information on clinician availability, please refer to the Practice leaflet or surgery timetable available at reception and here on our website.