08.10.2020 - URGENT NOTIFICATION
UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.
SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES. WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.
REGRETTABLY WE WILL HAVE TO CONTACT MANY PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS. WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.
THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.
PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.
THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.
Please note with the current covid-19 pandemic still at the forefront only patients with an appointment will be able to come into the surgeries.
Some patients are being asked to wait outside until the clinician calls them in so please ensure you come prepared for inclimate weather. In line with government guidelines we are also asking all patients attending the surgery for a face to face appointment to wear a suitable face covering. If you or anyone in your household have any symptoms of Covid-19 please do not attend the surgery and call to reschedule your appointment.
Click on the askmyGP logo above for online help
AskmyGP is the Fastest, and easiest way to access help and advice from your GP surgery and helps you avoid unnecessary visits to the Practice. It saves us time too so wherever possible please help us help you.
The service is available to all of our patients between the hours of 06:00 and 16:30 Monday to Friday.
If you feel your concern requires urgent attention after this time please telephone the surgery on 01949842341 or use the 111 service if calling after 18:30 or at weekends.
The Practice now manages all patient requests on the day using a system called askmyGP which is an easy, quick and user friendly way to seek help and advice from one of our practitioners (GPs or Advanced Nurse Practitioners). Patients are able to submit requests for children or anyone they care for, as long as the person they care for is registered with the practice.
The service is available to all of our patients between the hours of 06:00 and 18:30 Monday to Friday. AksmyGP has helped reduce the typical 8am rush for appointments seen with traditional appointment systems as patients can contact the practice at any point during our askmyGP service times and we respond during our operating hours. We aim to respond to requests made before 16:00 on the same day where possible.
AskmyGP allows patients to seek help from specific practitioners (so long as they are working that day) and we will respond either by telephone or secure electronic message. If a face to face appointment is required this will be offered to the patient on the day they submit their request.
Please note patients are no longer able to book appointments using their SystmOnline account.
Why do we encourage anyone who has access to a computer, tablet or smart phone to submit their request online?
- Submitting a request online allows GPs and ANPs to respond to patients digitally which is often much more convenient for the patient. Most issues can be managed without a need to visit the surgery.
- Like all GP practices our telephones are often busy and submitting a request online will save the patient time as there is no waiting for our team of call handlers to get round to your call.
- submitting a request online allows a patient to include more detail about their issue including photos and documents which could be useful to the practitioner who is dealing with the request.
- submitting a request online keeps our telephones lines free for patients who genuinely do not have online access or require other services not managed through askmyGP such as nurse appointments.
Welcome to The Welby Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Patient Benefit Fund
The practice has a benefit fund and patients may wish to make a donation to the surgery. This money is kept in a separate account and is used to provide special equipment to help improve patient care and comfort.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more. Please click on the image link below.
Giving Feedback takes minutes, but the impact can last a lifetime
Your voice helps Healthwatch to influence the planning of health and social care services in our local area for local people. That’s why they actively encourage and welcome your feedback.
(Site updated 12/10/2020)